Privacy Policy

1 What Information We Collect

When you register and use 399vet, we collect two types of information — data you provide directly and technical data collected automatically. We are fully transparent about why both types are collected.

Information You Provide:

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address
• Copy of national ID, passport, or driving license (for KYC verification)
• Payment details — Mobile Banking/Nagad number, bank account information
• Messages and information you provide when contacting customer support

Automatically Collected Information:

• IP Address & Device Type
• Browser and operating system information
• Login time and location on the platform
• Gaming activity & transaction history
• Cookies & Session Data

2 Purpose of Data Collection

399vet only collects your information for specific, legitimate purposes. We never collect data unnecessarily. Our core reasons for data collection are:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals.
• Legal Obligations: To meet KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
• Ensuring Security: To prevent fraud, hacking, and unauthorized access.
• Service Improvement: To enhance your experience and show you relevant offers.
• Customer Service: To resolve your questions and complaints promptly.

3 How Your Information Is Kept Secure

399vet uses industry-leading technology and practices to keep your data secure. Our security framework operates on the following layers:

Together, these layers ensure that 399vet's data protection framework operates at the highest industry standards. Please note, however, that keeping your password confidential and using secure connections is also your responsibility.

4 Who Your Information Is Shared With

399vet never sells your personal information. However, data may be shared with third parties in the following limited circumstances:

• Payment Provider: To process transactions with Mobile Banking, Nagad, Rocket, or your bank.
• Game Provider: Minimum data required to manage game sessions.
• KYC Verification Providers: For identity verification to meet legal compliance requirements.
• Legal Authorities: To comply with court orders or directives from regulatory authorities.
• Cloud Service Provider: For secure data storage only — they are not permitted to use your data for their own purposes.

5 Cookie Policy

399vet uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: To maintain login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To measure platform performance — fully anonymized data.

You can disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

6 Data Retention Period

399vet does not store your information indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration of the active account + 5 years after closure.
• Transaction History: 7 years, as required by legal obligations.
• KYC Documents: 5 years after verification, or as directed by the regulatory authority.
• Customer Service Records: 3 years after last contact.
• Cookie Data: At session end or after a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Rights

As a 399vet user, you have full control over your own data. You may exercise the following rights at any time:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or outdated information.
• Right to Erasure: You can request deletion of specific data (beyond what is required by law).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

8 Protection of Minors' Data

399vet strictly does not serve anyone under the age of 18. If we become aware that a minor's data is in our system, it will be deleted immediately and the account will be closed.

If you believe your child has created an account on 399vet, please contact our support team immediately. We will take prompt action.

9 Privacy Policy Updates

399vet may update this Privacy Policy when necessary. For any significant changes, we will:

• We will send a notification to your registered email address.
• We will display a prominent notice on the platform.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly.