399vet Terms and Conditions
Last Updated: January 2026
Important Notice: By registering or using the 399
vet platform, you are considered to have fully accepted all of these Terms and Conditions. Please read them in their entirety.
1 General Overview & Eligibility
399vet is an internationally licensed online gaming platform offering Live Casino, slots, Sports Betting, and a wide range of entertainment services to users in Bangladesh and beyond. These Terms and Conditions constitute a legally binding agreement between 399vet and its users.
By accessing or using this platform, you confirm that:
- You are at least 18 years of age, or the legal age for gaming as required by the laws of your country.
- Online gaming is legally permitted in your country of residence.
- You have read and understood these Terms and Conditions in full.
- You are using 399vet voluntarily and at your own discretion.
399vet reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms.
2 Account Registration & Verification
To play on 399vet, you must create a personal account. Each individual may hold only one account. If multiple accounts are found belonging to the same person, all of them will be closed and all deposited funds may be forfeited.
You are required to provide accurate and truthful information at the time of registration. Opening an account with false information is a violation of these Terms & Conditions and may result in account termination.
KYC Verification: For security purposes, 399vet may verify your identity at any time. This may involve requesting a copy of your national ID, passport, or driving license. Withdrawals may be delayed until verification is complete.
- Keeping your account password confidential is your responsibility.
- You may not allow anyone else to use your account.
- If you suspect unauthorized access to your account, contact our support team immediately.
- Operating an account on behalf of a third party or making deposits for someone else is prohibited.
3 Deposit, Withdrawal & Payment Policy
399vet supports the most popular payment methods in Bangladesh — including Mobile Banking, Nagad, Rocket, bank transfer, USDT, and other cryptocurrencies. For full details on payment options, visit our Deposit Page View.
- The minimum deposit amount is BDT 100.
- Withdrawal requests are typically processed within 15 minutes to 24 hours.
- Account verification (KYC) is mandatory before withdrawals can be processed.
- Withdrawals are generally processed via the same payment method used for the deposit.
- Withdrawals to a third party's bank account or mobile number are not permitted.
- Initiating a chargeback or payment dispute may result in your account being temporarily or permanently suspended.
Warning: Depositing using another person's payment account is strictly prohibited. This may be treated as money laundering and could result in legal action.
4 Bonus & Promotion Terms
399vet regularly offers a variety of bonuses, including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with its own terms, which are clearly stated on the offer page.
- Wagering requirements must be met before a bonus can be used (typically 15x to 30x).
- Promotions cannot be combined with one another unless explicitly stated.
- Bonus funds cannot be withdrawn directly; they will be credited to your main balance only once the wagering requirements have been met.
- 399vet reserves the right to cancel bonuses if abuse is suspected.
- For full details on promotions, visit our Promotions Page View.
Bonuses come with a set expiry period. If the wagering requirements are not met within that time, the bonus will be automatically cancelled.
5 Gaming Rules & Fairness
All games on 399vet are operated by third-party providers and use RNG (Random Number Generator) technology. This ensures that every game outcome is entirely random and cannot be predetermined or manipulated by anyone.
- The use of software bots, automation tools, or any artificial means is strictly prohibited.
- Any attempt to manipulate games by colluding with other players will result in account termination.
- 399vet reserves the right to void transactions in cases of abnormal winnings resulting from a technical error.
- The dealer's decision in Live Casino games is considered final.
Any complaints regarding game outcomes must be raised with our support team within 24 hours. Complaints submitted after this period may not be accepted.
6 Prohibited Activities
The following activities are strictly prohibited on 399vet and may result in permanent account closure:
- Money laundering or the use of illegally obtained funds.
- Creating multiple accounts to claim bonus benefits.
- Hacking, phishing, or any other form of cyberattack.
- Attempting to harass or harm other users.
- Attempting to bypass the verification process using forged identity documents or false information.
- Impersonating any 399vet employee.
Consequences: Involvement in prohibited activities may result in account suspension, forfeiture of funds, and legal action.
7 Responsible Gaming
399vet firmly believes that gaming is purely for entertainment. We never want any player to suffer financial or emotional harm. That is why the following tools are available free of charge on our platform:
- Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
- Session Time Limit: Set your own limits on how long you play in a single session.
- Self-Exclusion: Temporarily lock your account for a set period of time.
- Reality Check: Periodic reminders about your play time and spending.
To learn more about responsible gaming, visit our Responsible Gaming Page Read.
8 Privacy & Data Protection
399vet places the highest importance on protecting users' personal information. We comply with international data privacy laws, and your data is never sold to third parties.
- All data is secured with 256-bit SSL encryption.
- Your information is used solely for service improvement, KYC verification, and legal compliance.
- To find out more, visit our Privacy Policy Read.
9 Account Suspension & Closure
You may close your account at any time by contacting our support team. Before doing so, please ensure your full balance has been withdrawn.
399vet may also close your account for any of the following reasons:
- Violation of these Terms and Conditions.
- In cases of suspected fraud or money laundering.
- By order of a court or regulatory authority.
- Account has been inactive for an extended period (12 months or more).
10 Complaints & Dispute Resolution
For any complaints or disputes, please contact our Customer Support team first. We typically respond to all complaints within 48 hours.
- Instant support is available via live chat (24/7).
- Detailed complaints may be submitted via email.
- If you are not satisfied with the support team's decision, you may appeal to senior management.
399vet is committed to resolving all disputes fairly and impartially. Our goal is to ensure every player's satisfaction.
FAQs
Frequently Asked Questions About Terms & Conditions
Yes, the minimum age to register on 399vet is 18. This is part of our responsible gaming policy and is essential for the protection of minors. Age is verified during the identity verification process.
Wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a 20x wagering requirement on a BDT 1,000 bonus means you must wager a total of BDT 20,000. Each bonus has its own wagering rate, which is stated on the offer page.
If multiple accounts are found belonging to the same individual, all accounts will be immediately closed. All bonuses and winnings obtained through multiple accounts will be cancelled. Deposited funds may also be forfeited.
Withdrawals via Mobile Banking, Nagad, and Rocket are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification is mandatory for your first withdrawal.
Yes, for significant changes, 399vet will notify users via their registered email or through a notice on the platform. However, we recommend checking this page regularly. Continued use of the platform after any changes are made will be considered acceptance of the updated terms.