399vet believes that gaming is truly enjoyable only when it is safe and controlled. Learn about our responsible play policy and build healthier gaming habits.
Features 399vet offers to keep your gaming experience safe and enjoyable
Set your own daily, weekly, or monthly wagering limits. Once a limit is set, it stays active automatically — no need to keep track yourself.
Set a cap on how much you can deposit within a given period before you start playing. This helps you stay on budget and prevents overspending.
Set a time limit for how long you play in one session. Once the limit is reached, the platform will automatically prompt you to take a break.
If you feel gaming is getting out of control, temporarily suspend your account for a set period — anywhere from 1 week to permanently.
You can opt out of all promotional messages and offers from 399vet at any time. Manage your communication preferences your way.
Our expert team is always on hand to help. Reach out via live chat for confidential advice on responsible gaming.
Responsible play means enjoying gaming as a form of entertainment without ever letting it harm other areas of your life — your family, work, health, or financial security. At 399vet, we believe a truly enjoyable gaming experience is only possible when it stays within healthy boundaries.
Many people in Bangladesh are turning to online gaming as a source of entertainment. But like any leisure activity, gaming can cause problems when it gets out of hand. Staying informed is your best protection.
399vet's responsible gaming policy is built in line with international gaming regulatory guidelines. We don't just follow the rules — we genuinely care about the wellbeing and happiness of our users.
Gaming addiction often develops gradually and can be hard to notice at first. Watch out for the following signs:
At 399vet, you are in full control of your own gaming limits. These tools are easily accessible from your account settings:
| Limit type | Duration | Time of Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate |
| Betting limit | Daily / Weekly | Immediate |
| Loss Limit | Daily / Weekly / Monthly | Immediate |
| Session time limit | Per session | Immediate |
| Temporary break | 24 hours to 6 weeks | Immediate |
| Self-exclusion | Permanent from 6 months | Within 24 hours |
Requests to increase a limit are subject to a 7-day cooling-off period. However, reducing a limit takes effect immediately. This policy is in place to protect you from impulsive decisions.
Ask yourself the following questions. If most of your answers are "yes," it may be time to seek support:
Have you ever returned the next day to try to win back money you lost?
Have you ever borrowed money or dipped into your savings to fund gaming?
Are your family members or close ones concerned about your gaming habits?
Do you feel restless or empty when you are not gaming?
Do you repeatedly spend more than the budget you set for yourself?
Are you spending more time gaming at the expense of work, sleep, or family time?
If you feel you need a break from gaming, the self-exclusion process at 399vet is straightforward. Just follow the steps below:
After logging in, click the profile icon in the top right corner and select the "Responsible Gaming" option.
1 week, 1 month, 3 months, 6 months, or permanent — choose the duration that suits your needs.
Confirm your decision. Your account will be temporarily deactivated within 24 hours.
A self-exclusion confirmation and support information will be sent to your registered email address.
Once the set period ends and a 7-day cooling-off period has passed, your account can be reactivated.
399vet strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and any suspicious accounts are investigated immediately.
Advice for Parents:
If you suspect a minor has accessed your account, contact our support team immediately.
If you are having any issues with gaming, contact our 24/7 live chat right away. We are ready to help in complete confidence.
Responsible gaming is at the heart of what we do at 399vet. Join now and enjoy gaming in a safe, transparent environment.